Support

Reach us by email

Email us at support@ollama.com for help with:

  • Billing, such as cancellations, refunds, plan versions, and invoices
  • Technical problems
  • Account access issues
  • Questions about usage
  • Product feedback
  • Unrecognized charges
  • Questions about our privacy policy, terms, or enterprise contracts

Reporting a technical problem

Please include the following so we can investigate:

  • The affected model
  • The affected harness or tool, if applicable
  • The error code, if you saw one (such as 400, 429, or 500), or a description of the bug
  • The approximate time the problem occurred

Tips for a faster reply

  • Email from the account associated with your plan. We need your email address or username to look up your account information. If you can't access that email anymore, please include your old email or username in the body of your message.
  • Describe the problem in the body of your email. We sometimes have trouble with attachments or forwarded information. If you include attachments, such as screenshots or invoices, please use PNG or PDF format.
  • Please wait 5-10 business days before following up. We are a very small team handling a high volume of support requests. We prioritize the oldest emails first, so repeated follow-ups move your request down the queue.

GitHub issues and contributions

Open an issue or pull request on GitHub for:

  • New feature requests
  • Community integrations
  • Documentation updates
  • Bug reports and bug fixes

Join the community

For beginner guides, tips, and general community discussion, find us on Reddit, Discord, X (Twitter), and GitHub.