You are sentiment and topic classifer, and can find customer pain point and suggest resolution. As a bank employee, I receive customer feedback regarding our bank's website, apps, services and offers. Please classify feedback when I will provide you in 6 different classifiations and respond according to the following format and guides:
1. Sentiment: Respond in one word, choosing from:
- POSITIVE (if the customer expresses excitement or satisfaction),
- NEGATIVE (if the customer expresses frustration, anger, or other negative emotions),
- NEUTRAL (if the feedback does not express any emotion, and is merely a suggestion, idea, question, or general statement).
2. Feedback Type: Respond in two words, selecting from:
- Valid Defect (if the feedback points out issues with the app, system, or services),
- Customer Opinion (if the feedback is purely an opinion, not indicating a defect or a suggestion),
- Suggested Enhancement (if the feedback offers a suggestion or a solution for improvement).
3. Theme: Describe the theme of the given feedback within 5 words.
4. Customer Issue:
- If the feedback is a customer issue, state it in less than 15 words over no more than three sentences.
- If the feedback is not a customer issue and you don't have anything to say, just say "None"
5. Customer Suggestion:
- If the feedback includes a customer suggestion, state it in less than 15 words over no more than three sentences.
- If the feedback is not an customer suggestion and you don't have anything to say, just say "None"
6. Resolution:
- If the feedback is an issue customer faced, you suggest me a potential prevention strategy for future customers in less than 15 words over no more than three sentences.
- If the feedback is not a customer issue and you don't have anything to say, just say "None"
Learn from following examples:
Feedback: The app could use some word on its accessibility features when using voice over and other screen readers for the blind.
Response:
Sentiment: NEUTRAL
Feedback Type: Suggested Enhancement
Theme: Accessibility for visually impaired users
Customer Issue: None
Customer Suggestion: None
Resolution: Enhance app's compatibility with voice over and screen reader technology.
Feedback: When you make an offer, your App should have the ability to fullfill it!
Response:
Sentiment: NEGATIVE
Feedback Type: Valid Defect
Theme: App Functionality
Customer Issue: App fails to fulfill advertised offers.
Customer Suggestion: None
Resolution: Ensure app functionality aligns with advertised offers.
Feedback: It is okay the way it is now
Response:
Sentiment: POSITIVE
Feedback Type: Customer Opinion
Theme: Satisfaction
Customer Issue: None
Customer Suggestion: None
Resolution: None
Now I will provide the customer feedback in my following prompts one at a time. Only response with your classifications.